Frequently Asked Questions

Everything you need to know about PledgeEdge

General Information

Creating an Event

Event Activation & Payments

Connecting Your Stripe Account

Receiving Donations & Selling Tickets

50/50 Raffle

For Attendees & Supporters

Technical Support

Legal & Compliance

📚 Legal Resources

For complete information about your rights and responsibilities on PledgeEdge, please review:

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Email: support@pledgeedge.app

Phone: +1 484-787-7781

Frequently Asked Questions

What is PledgeEdge?

Who can use PledgeEdge?

Is PledgeEdge secure?

What makes PledgeEdge different from other fundraising platforms?

How do I create a new event?

What kind of events can I create?

Can I customize my event page?

Can I edit my event after creating it?

What should I do when my fundraising event is over?

Why do I need to pay an activation fee?

How much is the activation fee?

What happens after I pay the activation fee?

My event status shows 'awaiting Stripe connection' or 'awaiting activation payment'. What does this mean?

Can I accept Cash App Pay for my event?

Why do I need to connect my Stripe account?

What do I need to connect my Stripe account?

How long does Stripe verification take?

Is my information safe with Stripe?

How do I collect funds from my event?

What is the platform fee?

When do I receive my funds?

Can I track donations and ticket sales?

Do I need to buy or rent ticket scanners for my event?

How does the guest check-in work?

What is the 50/50 Raffle feature?

How do I set up a raffle for my event?

How does raffle ticket pricing work?

How do I customize the prize distribution?

How are raffle winners selected?

Where can supporters buy raffle tickets?

Can I run a raffle without other event features?

How do I pay for a ticket or make a donation?

Will I receive a receipt?

What payment methods are accepted?

Can I get a refund?

What if I have questions about a specific event?

I'm having trouble with payments or technical issues. How do I get help?

Can I use PledgeEdge on mobile devices?

Do you offer customer support in multiple languages?

Are donations tax-deductible?

What is PledgeEdge's role as a platform?

What are my responsibilities as an event organizer?

How does PledgeEdge handle my personal data?

What happens if I suspect fraudulent activity?

Does PledgeEdge use cookies?

Can law enforcement access user data?

📚 Legal Resources

Still Need Help?